Privacy Policy wg96

1. Scope and Application

This Privacy Policy is adopted by wg96 ("we", "our platform") and applies to all individuals who register an account, use our services, or visit the wg96 website at wg96.one. By continuing to use our platform, you acknowledge that you have read, understood and agree to the terms stated here.

This policy covers all methods of data collection, whether through account registration, betting activity, financial transactions, interactions with customer support, or simply through standard website tracking technologies such as cookies.

Use of wg96 services is limited to individuals aged 21 years and above only. We do not accept registrations from individuals below this age limit.

2. Information We Collect

To ensure our platform operates securely and meets user needs, we collect the following categories of information:

2.1 Personal Identification Information

• Full name as shown on your identity card (MyKad) or official document
• Identity card number (MyKad) or passport number for identity verification purposes
• Date of birth to ensure compliance with the minimum age requirement of 21 years
• Email address for account communication and notifications
• Mobile phone number for two-factor verification and support

2.2 Financial Information

• E-wallet details such as Touch 'n Go eWallet registered in your name
• DuitNow information or online banking account (FPX) for deposits and withdrawals
• Crypto wallet address (USDT, BTC, ETH) if used for transactions
• Transaction records including deposit and withdrawal history

2.3 Platform Usage Information

• Betting history, games played and activity within the account
• Login records including date, time and IP address
• Device technical data such as browser type, operating system and screen resolution

3. Purpose of Data Use

Personal information collected is used solely for the following purposes and will not be used outside this scope without your consent:

• Identity verification (KYC): Ensuring each member's identity is valid and meets the minimum age requirement before any betting activity takes place
• Transaction processing: Facilitating deposits and withdrawals through supported payment methods securely and promptly
• Account management: Maintaining your account records, balance, betting history and personal settings
• Security and fraud prevention: Identifying suspicious activity, preventing unauthorised access and maintaining platform integrity
• Legal compliance: Meeting reporting requirements to relevant authorities on licensing and anti-money laundering (AML)
• Service communications: Sending important notifications relating to your account, policy updates and customer support responses
• Platform improvement: Analysing usage patterns in aggregated and anonymised form to improve the overall user experience

Any use of data for direct marketing purposes is only carried out based on explicit consent you have provided, and you may withdraw that consent at any time.

4. Disclosure to Third Parties

wg96 does not sell or trade your personal information. We may share necessary data with specific parties in the following limited circumstances:

4.1 Service Providers

We work with approved service providers for specific functions such as payment processing, identity verification and technical infrastructure. All such providers are bound by strict confidentiality agreements and may only use your data for the specified purposes.

4.2 Statutory Authorities

Information may be disclosed to relevant authorities when required by law, court order or valid regulatory requirement. In such situations, we will disclose only the minimum information necessary.

4.3 Business Transfers

In the event of any business restructuring or asset transfer, user information may be transferred as part of those assets. You will be notified in advance if this occurs.

5. Data Storage and Security

The security of your information is a top priority across all technical operations at wg96. We implement comprehensive protective measures including:

• Data encryption in transit: All communication between your browser and our servers is protected using TLS (Transport Layer Security) protocol
• Data encryption at rest: Sensitive information such as passwords and financial details is stored in encrypted form using industry standards
• Tiered access control: Only authorised personnel who require access for specific tasks may view user data
• Continuous monitoring: Our systems are monitored at all times to detect any unusual activity or intrusion attempts
• Periodic security audits: Security assessments are conducted regularly by the internal technical team

Account data is retained for the duration your account remains active. Once an account is closed, certain information may be retained for the period required by applicable law, after which it will be securely deleted.

6. Cookies and Tracking Technologies

The wg96 website uses cookies and similar tracking technologies to improve the user experience and ensure platform functions run properly.

6.1 Types of Cookies Used

• Session cookies: Used during an active login session to maintain account state and security. These cookies are deleted when the session ends.
• Preference cookies: Store your preference settings such as language and display theme so they do not need to be set again each time.
• Analytics cookies: Collect usage data in aggregated and anonymised form to help us understand how the platform is used and make improvements.

You can manage or block cookies through your browser settings. Please note that blocking certain cookies may affect some platform functions.

7. Your Rights as a User

As a wg96 user, you have the following rights regarding your personal information, in line with applicable legal provisions:

• 🔍 Right of Access: You may request a copy of the personal information we hold about you at any time
• ✏️ Right of Rectification: You may update or correct inaccurate or outdated information through your account settings
• 🗑️ Right of Erasure: You may request deletion of your account and personal information, subject to applicable legal retention obligations
• 🚫 Right to Object: You may object to the processing of your data for direct marketing purposes
• 📦 Right to Data Portability: You may request your information in a machine-readable format
• ⏸️ Right to Restriction: You may request restriction of the processing of your data under certain circumstances provided by law

To exercise any of the above rights, contact our support team via live chat or email. We will process your request within a reasonable timeframe and inform you of the outcome.

8. Protection of Underage Users

wg96 enforces a strict policy against the involvement of underage individuals on our betting platform. Our services are only available to individuals who have reached the age of 21 years.

We collect date of birth information and identification documents during the registration process to ensure all members meet this minimum age requirement. If we find that the information provided is false or that an account was registered under the name of an underage individual, the account will be suspended immediately and all associated funds will be handled according to established procedures.

We do not intentionally collect any personal information from children or individuals under 21 years of age. If you believe that an underage person has registered without authorisation, please contact us immediately.

9. Privacy Policy Amendments

wg96 reserves the right to amend this Privacy Policy from time to time to reflect changes in operational practices, legal requirements or service improvements. Each updated version will state a new effective date at the top of this document.

We will send a notification to your registered email or display a clear notice on our website when any material changes are made to how your data is processed. Continued use of the wg96 platform after such notification will be considered your acceptance of the updated terms.

We recommend that you review this Privacy Policy periodically to ensure you are always up to date on how we protect your data.

10. Contact Us Regarding Privacy

For any enquiries, concerns or requests relating to this Privacy Policy or the management of your personal information, you may contact us through the following channels:

• Live chat 24/7: Available directly on the wg96 platform in Bahasa Melayu and English
• Email: [email protected]

Our team is ready to help you understand your privacy rights and to process any personal data requests promptly and transparently.